POLICIES & SERVICE TERMS

Effective June 25, 2026

Clear Expectations From Request to Return

These policies summarize the general service practices of Skyward Tech Repair, operated by Skyward Enterprise LLC. They explain how we handle repair requests, diagnostics, estimates, customer authorization, devices, replacement parts, payments, pickup and return service, and qualifying warranty claims.

A customer’s repair authorization, approved estimate, invoice, intake record, or other transaction-specific document may contain additional terms. When a transaction-specific document differs from this general website summary, the more specific document controls for that repair.

REPAIR REQUESTS

Submitting a repair request allows Skyward Tech Repair to review information about the customer’s device and reported problem.

Submitting a request does not:

• Guarantee that the repair will be accepted
• Create a confirmed pickup appointment
• Establish a final repair price
• Authorize repair work
• Guarantee that the device can be repaired
• Guarantee a completion date

Skyward Tech Repair may contact the customer for additional information before accepting the device or arranging pickup.

DIAGNOSTIC SERVICE

A standard diagnostic fee of $30 may apply.

Diagnostic service may include:

• Visual inspection
• Functional testing
• Troubleshooting
• Limited disassembly
• Research concerning the device and reported problem
• Preparation of a repair estimate

The diagnostic fee may remain due when:

• The customer declines the repair
• The device cannot reasonably be repaired
• Required parts are unavailable
• The repair is not economically practical
• The reported problem cannot be reproduced

Advanced diagnostics, liquid-damage inspection, extensive disassembly, or board-level troubleshooting may require an additional charge. Any additional diagnostic charge will be disclosed before that work proceeds.

Any diagnostic credit toward an approved repair will be shown on the customer’s estimate or invoice.

ESTIMATES AND CUSTOMER AUTHORIZATION

No repair work beyond the authorized diagnostic service will proceed without customer approval.

An estimate may include:

• Labor
• Replacement parts
• Shipping or special-order costs
• Pickup and return charges
• Applicable taxes
• Other authorized services

Estimates are based on the device condition and information reasonably available when the estimate is prepared.

Additional damage or complications discovered during service may require a revised estimate. Skyward Tech Repair will request additional authorization before exceeding the customer’s approved amount.

Customers may approve or decline the proposed repair.

DEVICE INTAKE AND CHAIN OF CUSTODY

When a device is accepted, Skyward Tech Repair may document:

• Device type, brand, and model
• Serial number or other identifying information
• Visible condition
• Customer-reported problems
• Included accessories
• Pickup and return information
• Repair status and service decisions

Customers should identify all accessories provided with the device. Skyward Tech Repair is responsible only for items documented as received.

Devices are tracked from intake through diagnosis, authorized service, testing, and return.

DATA AND DEVICE ACCESS

Customers should back up important files, photographs, contacts, and other information before service whenever possible.

Electronics repair may involve:

• Device resets
• Operating-system installation
• Software changes
• Storage replacement
• Data corruption or loss
• Loss of saved settings or account access

Skyward Tech Repair does not guarantee preservation or recovery of customer data.

Customers should remove sensitive information when reasonably possible.

Passwords, PINs, or access codes should be provided only when reasonably necessary for diagnosis, repair, or testing. Access to the device will be limited to what is reasonably necessary to perform the authorized service.

Customers should not send passwords, PINs, financial-account information, or payment-card information through the general website repair-request form.

REPLACEMENT PARTS

Replacement parts may be:

• New original-equipment parts
• New aftermarket parts
• Refurbished parts
• Used parts

The type of part used depends on the device, availability, repair requirements, supplier options, and the customer-approved estimate.

Skyward Tech Repair will disclose the proposed part type when reasonably practical.

Special-order parts may require advance payment. Parts that are specially ordered, nonreturnable, or no longer cancelable may not be refundable after the order is placed when that condition has been disclosed to the customer.

CUSTOMER-SUPPLIED PARTS

Customers may request installation of a part they provide, subject to approval by Skyward Tech Repair.

Customer-supplied parts are not covered by a Skyward Tech Repair parts warranty.

Any workmanship coverage applies only to the installation itself and does not cover problems caused by a part that is:

• Defective
• Damaged
• Used
• Counterfeit
• Incompatible
• Incorrectly identified
• Missing required components

Additional diagnostic or labor charges may apply if a customer-supplied part does not function properly.

30-DAY LIMITED REPAIR WARRANTY

Qualifying repairs include a 30-day limited warranty beginning on the date the repaired device is returned to the customer.

The limited warranty covers:

• Defects in a replacement part supplied by Skyward Tech Repair
• Defects in workmanship directly associated with the completed repair

The available warranty remedy is inspection and, when the claim is covered, correction or replacement of the original qualifying repair.

Warranty service does not automatically include refunds, unrelated repairs, upgrades, data recovery, or replacement of the entire device.

The limited warranty does not cover:

• New physical damage
• Drops or impacts
• Cracked glass occurring after return
• New liquid exposure
• Corrosion
• Customer misuse or neglect
• Unauthorized modifications
• Damage caused by another repair provider
• Failure of an unrelated component
• Software issues unrelated to the original repair
• Customer-supplied parts
• Data loss
• Recurrence of liquid-damage conditions
• Recurrence of intermittent board-level faults
• Normal wear and tear

The device may need to be returned for inspection before warranty coverage can be determined.

Repair-specific warranty coverage and exclusions may also appear on the estimate, invoice, or repair documentation.

LIQUID-DAMAGED AND INTERMITTENT DEVICES

Liquid exposure and corrosion can cause damage that develops gradually or affects multiple components.

Cleaning or repairing one affected area does not guarantee that another component will not fail later.

Repairs involving liquid damage, corrosion, intermittent faults, or prior unauthorized repairs may have limited or no warranty coverage. Any repair-specific limitation will be disclosed in the customer’s service documentation.

PICKUP AND RETURN SERVICE

Pickup and return service is available by appointment throughout Muskegon County, subject to location, scheduling capacity, and service availability.

Customers must provide:

• Accurate contact information
• A safe and reasonably accessible meeting location
• A person authorized to release or receive the device
• Notice of any access or scheduling restrictions

Pickup of a device does not guarantee that the repair will be accepted or completed.

Customers should inspect returned devices promptly and report concerns as soon as reasonably possible.

MISSED APPOINTMENTS AND CANCELLATIONS

Customers should notify Skyward Tech Repair as soon as possible when a pickup or return appointment must be changed.

A missed appointment may require rescheduling.

An additional trip charge may apply when:

• Travel to the scheduled location has already begun
• The technician arrives and the customer is unavailable
• The device is not ready for release
• The provided location or access information is incorrect

Canceling a request before pickup generally does not create a repair charge unless the customer previously authorized a nonrefundable part, diagnostic service, special order, or completed trip.

PAYMENT

Diagnostic, pickup, special-order parts, and other authorized charges may be required before repair completion.

Completed devices must be paid for before or at return delivery unless another written arrangement has been approved.

Accepted payment methods will be identified on the estimate, invoice, or payment request.

Skyward Tech Repair may withhold return of a completed device until undisputed authorized charges are paid, subject to applicable law.

DECLINED OR UNREPAIRABLE DEVICES

If a customer declines the estimate, or if the device cannot reasonably be repaired, the customer remains responsible for applicable authorized charges, including:

• Diagnostic fees
• Pickup or return charges
• Approved labor
• Nonreturnable special-order parts
• Other previously authorized costs

Skyward Tech Repair will arrange return of the device after applicable charges are resolved.

UNCLAIMED DEVICES

The final unclaimed-device notice period and disposition procedure are still under review.

Until a complete written policy is adopted, Skyward Tech Repair will make reasonable attempts to contact the customer regarding completed, declined, or unrepaired devices.

No device will be treated as abandoned or disposed of solely under this website summary.

Any future unclaimed-device procedure will be disclosed in the applicable repair authorization or other service documentation.

CUSTOMER OWNERSHIP AND AUTHORITY

By submitting a device for service, the customer represents that they are:

• The lawful owner of the device; or
• Authorized by the lawful owner to request pickup, diagnosis, repair, and return

Skyward Tech Repair may request proof of ownership or authorization when reasonably necessary.

The company may refuse service when ownership, authorization, device origin, or intended use appears suspicious.

SERVICE LIMITATIONS

Skyward Tech Repair may decline a repair when:

• Required tools, parts, or technical resources are unavailable
• The device presents an unreasonable safety risk
• The repair is outside the company’s current capabilities
• The device appears stolen or unlawfully possessed
• The customer requests unlawful or unauthorized access
• The likely repair cost exceeds the practical value of the device
• Previous damage or repair attempts make reliable service impractical

Skyward Tech Repair does not guarantee that every device can be repaired.

PRIVACY AND COMMUNICATIONS

Information provided during a repair request or active service may be used to:

• Review and respond to repair requests
• Contact customers
• Prepare estimates
• Maintain repair and customer records
• Coordinate pickup and return
• Process invoices and payments
• Provide repair-status information
• Administer warranty claims

Skyward Tech Repair may contact customers by phone, text message, or email regarding their request or active service.

Service-related consent does not automatically authorize unrelated promotional marketing.

Additional information appears in the separate Privacy Policy.

QUESTIONS ABOUT THESE POLICIES

Customers are encouraged to ask questions before submitting a device or approving repair work.

Skyward Tech Repair
Operated by Skyward Enterprise LLC

Phone: (256) 497-2776
Email: service@skywardrepair.com
Service area: Muskegon County, Michigan