PRIVACY POLICY
Effective Date: June 25, 2026
Skyward Enterprise LLC, operating under the business name Skyward Tech Repair, respects the privacy of its customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through skywardrepair.com, repair-request forms, customer communications, pickup and return scheduling, and repair-related business activities.
By using the website or providing information to Skyward Tech Repair, you acknowledge the practices described in this Privacy Policy.
BUSINESS INFORMATION
Skyward Tech Repair is operated by Skyward Enterprise LLC.
Business name: Skyward Tech Repair
Legal entity: Skyward Enterprise LLC
Website: skywardrepair.com
Email: service@skywardrepair.com
Phone: (256) 497-2776
Service area: Muskegon County, Michigan
SCOPE OF THIS POLICY
This Privacy Policy applies to personal information collected through:
• The Skyward Tech Repair website
• Repair-request forms
• Email, telephone, and text communications
• Device pickup and return scheduling
• Device intake and repair documentation
• Estimates, invoices, payments, and warranty support
• Other direct customer interactions
This Policy does not govern independent websites, applications, or services operated by third parties.
INFORMATION YOU PROVIDE
We may collect information that you voluntarily provide, including:
• First and last name
• Email address
• Telephone number
• ZIP code
• Pickup or return address provided during scheduling
• Preferred contact method
• Device category
• Device brand and model
• Device serial number or other identifying information
• Description of the reported problem
• Device power status
• Information concerning possible liquid damage
• Accessories included with a device
• Preferred appointment information
• Communications, questions, and customer-support messages
• Repair approvals and service decisions
• Warranty claim information
Information marked as required on a form must generally be provided for us to review or respond to the request.
DEVICE AND REPAIR INFORMATION
When a device is accepted for service, we may create and maintain records concerning:
• The device’s type, brand, and model
• Serial number or other device identifier
• Visible condition at intake
• Customer-reported issues
• Included accessories
• Diagnostic findings
• Estimates and approvals
• Parts ordered or installed
• Work performed
• Testing results
• Pickup and return details
• Warranty eligibility and claims
These records are used to manage the repair, document custody, communicate with the customer, and maintain appropriate business records.
INFORMATION STORED ON CUSTOMER DEVICES
Electronic devices may contain photographs, files, messages, contacts, credentials, business records, and other personal information.
Skyward Tech Repair does not seek access to unrelated personal content. However, limited access to a device or its functions may be reasonably necessary to:
• Confirm the reported problem
• Perform diagnostics
• Install or configure software
• Test a completed repair
• Verify that relevant device functions operate correctly
Customers should back up important data and remove sensitive information when reasonably possible before service.
Passwords, PINs, and access codes should be provided only when requested and reasonably necessary for authorized diagnosis or testing.
Additional requirements concerning device access and data loss appear in the Policies & Service Terms and applicable repair documentation.
INFORMATION COLLECTED AUTOMATICALLY
When you visit the website, the website platform and its service providers may automatically receive technical information such as:
• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location derived from an IP address
• Date and time of access
• Pages visited
• Referring website or source
• Website interactions
• Error, security, or diagnostic information
• Cookie or similar technology identifiers
The exact information collected may depend on the website platform, browser, cookie settings, and integrations enabled on the website.
COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies or similar technologies for:
• Essential website operation
• Security and fraud prevention
• Repair-request form functionality
• Remembering website preferences
• Measuring website traffic and performance
• Analytics, if enabled
• Third-party website integrations, if enabled
Some cookies may be necessary for the website to function.
Optional analytics or advertising technologies will be disclosed through an applicable cookie notice when required. Visitors may also control certain cookies through their browser settings.
Disabling cookies may affect the availability or operation of some website features.
INFORMATION WE DO NOT REQUEST THROUGH THE GENERAL FORM
Do not submit the following through the general repair-request form:
• Device passwords or PINs
• Full payment-card numbers
• Bank-account credentials
• Social Security numbers
• Government identification numbers
• Account-recovery codes
• Encryption keys
• Unrelated medical, financial, or highly sensitive information
When device access information is necessary, Skyward Tech Repair will provide instructions for supplying it separately.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Receive and review repair requests
• Determine whether a requested service may be available
• Contact customers about their requests
• Request additional device information
• Schedule pickup and return appointments
• Verify customer identity or authority over a device
• Document device intake and chain of custody
• Diagnose and repair accepted devices
• Prepare and deliver estimates
• Obtain customer authorization
• Order replacement parts
• Generate invoices and payment requests
• Process and document payments
• Provide repair-status information
• Return devices to customers
• Administer limited warranties
• Respond to questions and complaints
• Prevent fraud, spam, abuse, or unlawful activity
• Protect company, customer, and third-party rights and property
• Maintain accounting, tax, warranty, and business records
• Operate, secure, troubleshoot, and improve the website
• Comply with applicable legal obligations
SERVICE-RELATED COMMUNICATIONS
When you provide a telephone number or email address, we may contact you regarding:
• Your repair request
• Questions about your device
• Service availability
• Pickup and return scheduling
• Diagnostic findings
• Estimates and approvals
• Parts availability
• Repair status
• Invoices and payments
• Warranty support
• Other matters directly related to your customer relationship
Communications may occur by telephone call, text message, or email according to the contact information and preferences you provide.
Consent to service-related communication does not automatically authorize unrelated promotional marketing.
Standard message and data rates imposed by your telephone carrier may apply.
PAYMENT INFORMATION
When electronic payments are offered, payment-card information may be collected and processed by an independent payment processor.
Skyward Tech Repair may receive transaction information such as:
• Customer name
• Amount paid
• Payment date
• Payment status
• Transaction or invoice number
• Limited payment-method details
Skyward Tech Repair does not intend to collect or store complete payment-card numbers through its general website forms.
The payment processor’s handling of payment information is governed by its own privacy policy and terms.
HOW WE DISCLOSE INFORMATION
We may disclose information to service providers that assist us with legitimate business operations, including:
• Website hosting and website-building providers
• Form-processing providers
• Business email providers
• Repair-management platforms
• Payment processors
• Accounting and bookkeeping providers
• Cloud-storage and document-management providers
• Communications providers
• Parts suppliers and shipping providers
• Information-technology and security providers
• Professional legal, tax, insurance, or business advisers
Service providers receive only the information reasonably necessary for their role, subject to their own contractual and legal obligations.
PARTS SUPPLIERS
When obtaining replacement parts, we may provide suppliers with device-related information such as:
• Device brand and model
• Part number
• Technical specifications
• Shipping information
We do not ordinarily need to provide suppliers with the customer’s personal files, passwords, or unrelated device contents.
LEGAL AND SAFETY DISCLOSURES
We may disclose information when reasonably necessary to:
• Comply with applicable law
• Respond to a subpoena, court order, warrant, or lawful government request
• Investigate suspected fraud or unlawful conduct
• Protect the safety, rights, property, or security of customers, the company, or others
• Enforce applicable agreements and policies
• Establish, exercise, or defend a legal claim
• Report a device that reasonably appears stolen or unlawfully possessed
BUSINESS TRANSFERS
Personal information may be transferred as part of a lawful merger, acquisition, financing, restructuring, sale of assets, or transfer of the business.
Any successor receiving personal information will be expected to handle it consistently with applicable law and the commitments in effect at the time of transfer, unless customers are otherwise notified.
SALE AND TARGETED ADVERTISING
Skyward Enterprise LLC does not sell customer personal information for money.
Skyward Tech Repair does not currently use information submitted through its repair-request form for third-party targeted advertising.
If these practices change, this Privacy Policy and any required privacy controls will be updated before the new practice begins.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:
• Responding to repair requests
• Completing accepted services
• Maintaining chain-of-custody records
• Administering warranty coverage
• Resolving customer questions or disputes
• Maintaining accounting, tax, and transaction records
• Preventing fraud and abuse
• Meeting legal and insurance requirements
Retention periods may vary according to the type of record, the status of the customer relationship, warranty obligations, business needs, and applicable law.
Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of according to available systems and business procedures.
INFORMATION SECURITY
Skyward Enterprise LLC uses reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
• Account access controls
• Password protection
• Multifactor authentication where available
• Limited access to customer and repair records
• Secure website and email providers
• Device intake and chain-of-custody procedures
• Appropriate disposal of records no longer needed
• Software and system updates
No website, email system, internet transmission, cloud platform, or electronic storage method can be guaranteed to be completely secure.
Customers should not send sensitive credentials or unnecessary private information through unsecured communication channels.
DATA BREACH RESPONSE
If Skyward Enterprise LLC discovers unauthorized access to personal information, it will investigate the circumstances and take reasonable corrective action.
Affected individuals and appropriate authorities will be notified when required by applicable law.
THIRD-PARTY WEBSITES AND SERVICES
The website may contain links to or rely on third-party websites and services.
Skyward Enterprise LLC does not control the privacy, security, availability, or content practices of independent third parties.
Visitors should review the privacy policy of any third-party website or service before providing information to it.
HOSTING AND FORM PROCESSING
The website is currently built and hosted using Hostinger.
Repair-request submissions may be stored within the Hostinger website-management system and sent as notifications to the company email account.
Hostinger may process technical, security, account, and form-related information as a service provider according to its own privacy policy and terms.
INTERNATIONAL PROCESSING
Some service providers may process or store information in the United States or other jurisdictions where they or their service providers operate.
Privacy and data-protection laws may differ between jurisdictions.
Skyward Enterprise LLC selects service providers based on practical business, security, functionality, and service considerations.
YOUR CHOICES AND REQUESTS
You may contact Skyward Tech Repair to request:
• Access to personal information reasonably available in our active records
• Correction of inaccurate contact or customer information
• Updating of communication preferences
• Deletion of information that is no longer reasonably needed
• An explanation of how particular information is being used
Requests may be subject to identity verification and may be limited when retention is reasonably necessary for:
• Completing a repair
• Maintaining warranty records
• Accounting or tax requirements
• Fraud prevention
• Legal claims or obligations
• Protecting the rights of another person
Applicable law may provide additional rights depending on where you reside.
EMAIL AND TEXT PREFERENCES
Customers may ask to stop receiving nonessential communications.
Operational messages concerning an active repair, unpaid invoice, scheduled appointment, warranty claim, legal obligation, or safety concern may continue when reasonably necessary.
Skyward Tech Repair does not currently operate a promotional email newsletter through the website.
CHILDREN’S PRIVACY
The website and repair services are not directed toward children under 13.
Skyward Tech Repair does not knowingly seek personal information directly from children under 13 through the website.
A minor who needs repair service should have a parent or legal guardian submit or approve the request.
If we learn that information was submitted directly by a child under 13 without appropriate involvement from a parent or guardian, we may delete it when reasonably possible.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated when:
• Website features change
• New service providers or integrations are adopted
• Business practices change
• Legal or regulatory requirements change
• Additional types of information are collected
The updated Policy will be posted on this page with a revised effective date.
Material changes may also be communicated through the website or directly to affected customers when appropriate.
CONTACT INFORMATION
Questions, requests, or concerns concerning this Privacy Policy may be directed to:
Skyward Tech Repair
Operated by Skyward Enterprise LLC
Email: service@skywardrepair.com
Phone: (256) 497-2776
Website: skywardrepair.com
Service area: Muskegon County, Michigan